Last updated: 3/4/2024

cancellation Policy

It is a requirement of your massage booking that 24hrs notice is given for cancellation. This allows sufficient time to make your space available for others. Appointments cancelled with less than a day’s notice will be charged. If you don’t want to waste your missed appointment, please donate it to a friend or family member. Thanks for your support & understanding!

Booking Policy

To maximise time with your practitioner, all billing is done by our online calendar. Bookings require a deposit at the time of reservation. Clients are able to cancel, edit, and reschedule any appointments by logging in to the website (www.fusefit.com.au). Receipts are supplied after each consult for private health claims. Provided clients have honoured the 24hr cancellation policy, we’re able to provide a refund minus $5 administration fee.

Refund Policy

Massage bookings and gift vouchers must be used within 3yrs of purchase date. If your purchase has past expiry, unfortunately we can’t offer you a refund or exchange. Provided clients have honoured the 24hr cancellation policy, we’re able to provide a refund minus $5 administration fee. To apply for refunds, please complete our Refund Request Form or email: sarah@fusefit.com.au.

Waitlist Policy

In an effort to distribute care fairly and effectively, please remember that the waitlist is for:

✔️ Injured clients seeking urgent care.
✔️ Clients unable to book at the recommended follow up time.
✔️ Cancelled appointments that need to be rescheduled asap.

If you’ve received 15 cancellation messages, and still not made a booking, your name will be removed from the waitlist.

Alternatively, if you’ve been waitlisted for 3 months, sent cancellation messages, and still not made a booking, your name will also be removed from the waitlist.

Unfortunately I can’t keep clients permanently waitlisted. If the wait time is too long for you, please contact the fantastic therapists on my allied health page (fusefit.com.au/allied-health)

The massage calendar is open for bookings 6mths ahead, so this is always the best way to make appointments (www.fusefit.com.au/bookings/)

Disclaimer and Liability

This website is provided on an “as is” basis. While Sarah Kirby T/A Fuse Fitness & Massage has used its best endeavours to ensure that the information contained on and accessed through the website is correct and current at the time of publication, Sarah Kirby T/A Fuse Fitness & Massage does not accept responsibility for any error, omission or defect in the information.

To the fullest extent permissible by law, Sarah Kirby T/A Fuse Fitness & Massage, affiliated companies and their respective directors, employees, agents and contractors:
(a) Do not make any representation, warranty or endorsement of any kind, express or implied, as to the operation of the website, your access to the website or results of your access, or the information, content, materials or products on the website; and
(b) Do not warrant that the functions on the website will be uninterrupted or error-free, that any defects will be corrected or that the server, which stores and transmits content to you is free of viruses or other harmful components.

Subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, under no circumstances (including but not limited to any act or omission on the part of Sarah Kirby T/A Fuse Fitness & Massage, its affiliated companies or their respective directors, employees, agents and contractors) will Sarah Kirby T/A Fuse Fitness & Massage, its affiliated companies or their respective directors, employees, agents or contractors accept liability for any indirect, incidental, special and/or consequential damages or loss of profits resulting from any use or access, or any inability to use or access the Website.

Indemnity

You agree to indemnify and keep indemnified Sarah Kirby T/A Fuse Fitness & Massage, its affiliated companies and their officers, employees, agents and contractors (“those indemnified”) in respect of any claim, liability, loss, damage, cost (including legal cost) or expense which those indemnified may suffer or incur as a direct or indirect result of your willful or negligent act or omission with respect to the your use of the website (or any part of it) or the violation of these Terms and Conditions by you, or the infringement by you, of any intellectual property or other right of any person or entity.

Privacy Policy

At all times we will endeavour to protect your personal information.

This Privacy Policy contains information on how we collect, use, disclose, store and deal with your personal information.

Sarah Kirby T/A Fuse Fitness & Massage reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If you need any further information pertaining to a privacy matter, you should contact: sarah@fusefit.com.au

Why do we collect your personal information?
We collect your personal information for reasonably expected purposes directly related to the main purpose of collection, including:-

• processing and delivery of your orders;
• generating invoices and receipts;
• performing credit checks and credit reporting;
• maintaining and managing your account;
• debt recovery actions;
• dealing with your enquiries and customer service purposes;
• market analysis and product analysis and development;
• marketing other products and services to you; and
• for any other reasonably expected purpose.

For all other uses or disclosure, we will obtain your consent.

If you do not provide all or part of the information requested, the consequences of this may be that:-

• we will not adequately be able to carry out our services to you.
• we may not be able to carry out our services to you at all.

What personal information do we need to collect from you?

We may collect information including your name, address, contact phone, e-mail details, emergency contacts, and credit card details (if client selects this option). Other personal information required includes allergies, past & present injuries, infectious diseases, and a detailed medical history as it relates to services provided.

How do we collect it?

We will collect personal information only by lawful and fair means and not in an unreasonable or intrusive way. This may be by way of online forms, emails or via telephone request.

We will only collect personal information about an individual, where it is reasonable and practicable for us to do so, from that individual only.

If we collect personal information about you from someone else, we will take reasonable steps to ensure that you are aware or have been made aware of the matters listed above (except to the extent that making you aware of these matters would pose a serious threat to the life or health of any individual).

We may pass your personal information to other organisations

In the course of providing our services to you, we may disclose your personal information to other persons or organisations including:-

• debt recovery agencies;
• IT service providers and contractors;
• your representatives or legal advisors;
• our representatives, legal advisors or other professional advisors;
• law enforcement or government bodies;

Anti-spam policy

We will never rent or sell your personal information, including your email address.

Opting out of receiving marketing material

If you don’t want to receive newsletters, marketing promotions and offers, you can opt out by contacting us at: sarah@fusefit.com.au

We will still need to send you essential information, such as invoices and accounts.

Updating your personal information

We take all efforts to ensure that the information we hold about you is accurate, complete and up-to-date. Largely we rely on you for the accuracy and completeness of the personal information you provide to us. You will need to let us know of any changes to your personal information so that we can update our records and ensure our records are accurate. You can update your personal information by emailing your updated details to: sarah@fusefit.com.au

Secure storage of your personal information
Keeping your personal information secure is a high priority. We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure. We also encourage you to be vigilant about the protection of your own personal information when using third party digital services (such as social media platforms).

Our online payment gateway is Stripe and our booking and contact management system is hosted by Timely. These provide us with the online e-commerce platform that allows us to sell our services to you.

Timely offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. (app.gettimely.com/public/privacy)

Stripe follows generally accepted industry standards to protect the personal information submitted to them, both during transmission and once they receive it. (stripe.com/au/privacy)

If Fuse Fitness & Massage is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell our services to you.

If your information is no longer needed, we take all reasonable steps to destroy or permanently de-identify your personal information.

Keep your PIN, passwords and any identifying information safe

It is your responsibility to keep your PIN, logins and passwords secure. Anyone who knows this information can access your account. We accept no responsibility for personal information disclosed to persons who know your PIN, password or other identifying features.

Contact details

Our contact details are:-

Sarah Kirby T/A Fuse Fitness & Massage
Ph: 0431 370 121, Email: sarah@fusefit.com.au

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact: sarah@fusefit.com.au